Lower cost
loss management

— that keeps everyone happier

Focussed Loss Management enables commercial vehicle fleet operators and insurers to drive down operating costs and keep customers happier. Our best practice loss assessment and claims management service supports faster resolutions with superior accuracy and transparency from start to finish. Our deep, pragmatic understanding of fleet management needs, issues and risks is based on more than 100 years of senior management experience.


Fleet Operators

Need to lower costs, have greater control and better manage your customer relationships?


Need an end-to-end loss management service that reduces costs and drives customer loyalty?


Need quick, easy and cost-effective management for motor vehicle claims for your customers?

We enable
clients to focus
on critical loss

minimise downtime

Minimise the down-time that damaged vehicles spend off-road

Fast claim resolution

Ensure speedier claims resolution

minimise complaints

Minimise customer complaints and litigation risk

Increased recovery

Increase rates of recovery from hirers in case of defaults

Reduce stress, effort and uncertainty for all involved


We enable clients to focus on critical loss management outcomes

Focussed Loss Management offers leading edge web-based analysis tools and outcome focussed customer service to independently verify quotes, assure regulatory and contractual compliance and transparently manage settlements.

This supports rapid consensus around outcome focussed decisions, which sets us apart from our larger, less nimble competitors.

Australia and
New Zealand


FLM have been pivotal in restructuring our assessing and claims process, the speed of turnaround is amazing. They designed a process to meet our specific needs and deliver on their service promise on time every time.
— Susan, Fleet Manager

Contact Us


Focussed Loss Management

PO Box 779
Spring Hill
QLD 4004

Phone: (07) 3055 5677
Fax: (07) 3055 5688
Email: info@focussedlossmanagement.com.au